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Warranty and Return

Warranty & Returns 

All bottles are sold brand new from the manufacturer unless otherwise stated and all smaller bottles are taped up before leaving the store to reduce the chance of leaking while in transit.

Please check your order for damage that may have occurred in shipping. In the event of a genuine claim of damaged goods, please contact us with details and photos as evidence including the packaging and any signs of leakage, damage or tampering.  Claims must be made within 7 days of receiving so we can raise claim with carriers.

Warranty on PH Probes: 

Probes and Pens (without replaceable probes)  

6 months warranty from date of purchase.

Warranty on Lamps/Bulbs:

 Lamps & Globes are warranted for 6 months from the date of purchase.

Warranty on rest of the products: 

1 Year by Australian consumer guarantee  unless specified manufacturer warranty is longer. 

 

Defective returns on all products within 14 days of receipt:

If an item fails within the first 14 days of receipt, please email/call us. We will determine if the item needs to be returned, if so we will organise freight back or reimburse customer for return postage  Once the item is received we will determine if it can be repaired or needs replacing. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed or modified in any way will void the warranty.

 

Defective returns on all products after 14 days of receipt:

If an item fails after the first 14 days of receipt, please call/email us. The customer is responsible for the cost of shipment back to us. Once the item is received we will determine if it can be repaired or needs replacing. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed or modified in any way will void the warranty.

 

Exchanging an item for a different item:

If you wish to exchange an item for another item, it must be returned to us in new, unused condition within 14 days or receipt. Once we receive the item, the exchange item will be shipped out to you. Any additional fees and shipping costs will be the responsibility of the customer. 

 

New product returns:

New product returns will only be accepted within 7 days of receipt and at our discrection. 

The following items can not be returned as a change of mind purchase.

  • Nutrients, additives, lamps / lights / CFL's & Growing Substrate
  • Custom made items, for example, NFT channels and aluminium frames cut to specification
  • Special orders, for products not regularly stocked. these items will be marked as "Special Order" on invoice. 
  • Any items specifically cut to size at your request, for example, items we cut per meter as films, tubing, flower support mesh and more.
  • Commercial quantities are non refundable.
  • Clearance items are non refundable.


To return an item as new, please call or email us. Items must be returned in new, unused condition in their original packaging. Any and all shipping costs will be the responsibility of the customer. Once the item is received and inspected we will issue you a refund, minus shipping fees and minus a 15% restocking fee.

 

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