Frequently asked questions
8 answers
Where do you ship?
Anywhere in Australia a courier can take your order, or you can collect it from a Hyalite store. Checkout shows the delivery charge before you pay; pickup is free. Our shipping page has the details. Shipping & delivery
How much does shipping cost?
Any charge for collecting or receiving your order is shown at checkout before you pay. Our shipping page has the details. Shipping & delivery
How long will my order take?
It depends on the option you choose at checkout. Our shipping page sets out what to expect. Shipping & delivery
Are prices GST-inclusive?
Yes. Prices are shown in AUD and include GST.
Do I need an account to order?
No. Checkout is for guests: you enter your email address and contact details each time you order.
How is my order confirmed?
Once your payment goes through, your order confirmation and reference appear on screen. Quote the reference if you contact the store about your order.
Can I return an item?
Yes — see our Warranty & returns page for the full policy. Warranty & returns
Is checkout secure?
Yes. You pay on the payment provider's own secure page, so your card details never reach this website. Our privacy policy explains how we handle the details you give us. Privacy policy
More: Shipping & delivery · Warranty & returns · Privacy policy · Terms & conditions