Frequently asked questions

Online orders are currently collected from a Hyalite store in Australia; checkout shows the stores that hold everything in your order. Our shipping page has the details. Shipping & delivery

Any charge for collecting or receiving your order is shown at checkout before you pay. Our shipping page has the details. Shipping & delivery

It depends on the option you choose at checkout. Our shipping page sets out what to expect. Shipping & delivery

Yes. Prices are shown in AUD and include GST.

No. Checkout is for guests: you enter your email address and contact details each time you order.

Once your payment goes through, your order confirmation and reference appear on screen. Quote the reference if you contact the store about your order.

Yes — see our Warranty & returns page for the full policy. Warranty & returns

Yes. You pay on the payment provider's own secure page, so your card details never reach this website. Our privacy policy explains how we handle the details you give us. Privacy policy