Delivery and collection
This policy applies to orders from the Hyalite Australia store. Available delivery and collection options are shown at checkout for your address, cart and available stock. An option that is not offered at checkout is not confirmed. Store contact details and opening hours are on our Stores page.
Charges and confirmation
Before you choose to pay, checkout shows the products, available fulfilment options and total price, including GST and any delivery charge. Review your address and selected option carefully. If we cannot obtain a delivery quote, contact us for help; this does not mean delivery is free.
A quote may expire before you pay. If checkout asks you to refresh it, review the updated price and options before proceeding. A quote is not a promise that stock has been reserved. Once paid, your order is handled at the agreed total; if a fulfilment problem arises, we will contact you to arrange a solution consistent with your consumer rights.
Receiving your order
Any delivery timeframe shown is an estimate unless we expressly agree otherwise. We will provide the available dispatch and tracking information for your delivery. Contact us if your order is delayed, missing or damaged so we can investigate and arrange the remedy required by law.
For collection, wait for confirmation that your order is ready before travelling to the selected store. Keep your order reference available so staff can locate the order.
For delivery or collection help, contact sales@hyalite.com.au. Our Warranty & returns policy explains remedies for faulty or damaged goods. Nothing in this shipping policy limits your rights under the Australian Consumer Law. Last updated: 8 October 2026.