Shipping
All items are sent are wrapped discreetly to ensure safe delivery.
Free shipping:
We are currently offering free shipping with the following terms:
A minimum shopping cart total of $400.
Excludes bulky items, in general this means over 10kg dead weight and 10kg cubic weight.
Excludes some regional areas. To determine if your address is eligible in the Shopping Cart shipping quote. Free Shipping will not appear if the delivery postcode is outside of the Free Shipping area, or if your items are too bulky or heavy.
Shipped with ATL - authority to leave using our choice of post or courier. Please specify a safe place to leave the delivery at your address during checkout.
Courier delivery:
We use NZ Couriers.
All Parcels are marked authority to leave unless of high value or requested signature on delivery
In the case that your location is not serviced by these couriers, we will use another service that delivers to your location.
In some cases, including small towns, the delivery will go to their nearest depot or a designated collection point in the closest town.
Note: You must supply a street address for courier delivery. We will request your street address (and any additional shipping cost) if a PO Box is provided with the courier delivery option.
Damage to products during shipping:
In the case you have received your goods damaged you must take photos of the damaged item and damaged box/wrapper and contact us immediately;
Claims for damage during shipping must be made within 7 days of receiving your delivery.
